Terms of Use

1. Acceptance of These Terms

By accessing or using calderprivate.com (the "Site"), or by engaging Calder Private ("Calder," "we," "us") for concierge or travel-coordination services, you agree to these Terms of Use. If you do not agree, please do not use the Site or our services.

2. Description of Service

Calder Private provides travel planning and lifestyle concierge coordination — including arranging flights, ground transport, lodging, and reservations on a client's behalf. Calder does not own or operate any aircraft, vehicle, hotel, or venue. We act as a coordinator between you and independent third-party suppliers, who remain solely responsible for the services they provide.

3. Eligibility

Our services are intended for individuals who are at least 18 years old and legally able to enter into binding agreements. By using the Site or engaging Calder, you represent that you meet this requirement.

4. Use of This Website

You agree to use the Site only for lawful purposes. You may not attempt to interfere with the Site's normal operation, scrape or harvest data from it without permission, or use it to transmit anything unlawful, harmful, or fraudulent.

5. No Guarantee of Third-Party Performance

Calder coordinates with airlines, hotels, ground transportation providers, restaurants, and other third parties. We select suppliers carefully, but we do not control their operations and cannot guarantee their performance, pricing, availability, or safety. Any dispute concerning a specific flight, stay, or reservation is ultimately between you and that supplier, though your concierge will assist wherever possible.

6. Fees and Payment

For trips under $15,000 in total spend, Calder charges a flat planning fee, agreed with you before work begins. For trips of $15,000 or more, Calder charges 11% of total trip spend instead of the flat fee — the two are never combined on the same trip. Calder does not accept commission from any airline, hotel, ground transportation provider, or other supplier, on any trip, at any size; the fee you pay is Calder's only compensation. Costs for the underlying travel — flights, lodging, transport, dining, and similar — are billed to you directly by the relevant supplier and are not collected, held, or marked up by Calder.

7. Intellectual Property

The Site's design, text, graphics, and the Calder Private name and marks are the property of Calder Private and may not be copied, reproduced, or used without prior written permission, except as necessary to use the Site for its intended purpose.

8. Third-Party Links and Tools

This Site may link to or use third-party services (for example, our contact forms are processed through Formspree). We are not responsible for the content, policies, or practices of third-party sites or services. Review their terms and privacy policies separately.

9. Disclaimer of Warranties

The Site and our services are provided "as is" and "as available," without warranties of any kind, express or implied, including — to the extent permitted by law — warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law, Calder Private's total liability for any claim arising from the Site or our services is limited to the amount of the fee you paid Calder for the trip giving rise to the claim. Calder is not liable for indirect, incidental, or consequential damages, or for the acts, omissions, or failures of any third-party supplier.

11. Indemnification

You agree to indemnify and hold Calder Private harmless from any claim or demand arising from your misuse of the Site or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, unless applicable law in your jurisdiction requires otherwise.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after a change constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms can be sent to info@calderprivate.com.